Change & Manage Your Subscription Plan

A guide for Workspace Owners to change their Folktale subscription plan, update their payment method, and view transaction history.

🎯 Who is this for?

This guide is for Workspace Owners only. Plans & Billing is not accessible to Admins or any other role. If you need to change your plan and are not the workspace Owner, contact the Owner directly.

Workspace Setting: Plans and Billing

Plans & Billing tab is where you view your current Folktale plan, switch to a different plan, update your payment method, and review past transactions. All of these actions are in one place inside Workspace Settings.


Folktale has four plans: Free, Starter, Pro, and Enterprise. Each plan unlocks a different set of features and campaign limits. If you are unsure which plan is right for your organisation, see the plan comparison in the Plans & Billing tab or contact support@folktale.io.

How to Upgrade Subscription Plan

  1. Sign in and go to your Folktale Dashboard.
  2. In the left panel, open the workspace dropdown and select the workspace whose plan you want to change.
  3. Click the Settings button in the left panel to open Workspace Settings.


  1. Click the Plans & Billing tab, and it will show your current plan and what it includes. Then, click the Change plan button.
  2. Review the available plans and select the one you want to move to.
  3. Follow the on-screen steps to confirm the change.

💡 Note: Changing your plan takes effect immediately. Your plan will determine how many active campaigns that you can have. If you have completed a previous campaign, it will not be counted in your plan.

Update Your Payment Method

  1. In the Plans & Billing tab, scroll to the payment method section.
  2. Click the option to update your payment details and enter your new card or billing information.
  3. Save your changes.

⚠️ Important: Make sure your payment method is up to date to avoid any interruption to your plan. If a payment fails, your workspace may be downgraded to Free until billing is resolved.

View Transaction History

Past invoices and transaction details are available in the Plans & Billing tab.

  1. Scroll down to the transaction history section to see a record of your past payments.
  2. Click any transaction to view or download the invoice.

🎉 Your subscription plan has been updated.